Cancellation & Refund Policy

For Chris to decide: Is the $25 Project Starter refundable once the guide and checklist have been accessed?

For Chris to decide: Refund rules for Personal Countertop Guidance ($500) before and after the first appointment, and whether a partial refund applies once work has begun.

For Chris to decide: If a guidance purchase is refunded, does the $25 Starter credit remain available?

For Chris to decide: Installation-day support: cancellation notice required, and what happens if the fabricator reschedules the install.

For Chris to decide: Appointment cancellation and rescheduling notice (the booking system currently uses a 24-hour default you can change).